We provide consultancy services for the development and operation of BPO services for investors both from within the Philippines from companies outside the country interested in doing business in the Philippines.

• ONE OUTSOURCE DIRECT CORPORATION (OODC) established in July 2003
• Located at the 4th flr. Heart Tower Bldg. Valero St. Salcedo Village, Makati City
• 75 agents for outbound and 85 agents for inbound
  
• Core expertise is in inbound/outbound call center and business process outsource
  
• We are a "boutique" call center with few valued clients
  
• Because of experiences gained, we are expanding our services to provided consultancy services to companies and individuals interested in venturing into the call center industry mainly:

1. Outsourced Services

• Telemarketing and Outsourced Sales
  
• Lead Generation Services
  
• Customer Service
  
• Inbound Sales and Support
  
• Market Research
  
• Product Support (Customer Issues and Questions)
  
• Order Fulfillment
  
• Collections
  
• Administration
  
• Information Technology
  

2. Consultancy Services

• Project Conceptualization: Business Plan Development
  
• Pre Operations:
  - Incubation of accounts
  - Facilities lease
  - Five9 Hosted call center solution
  - VOIP telephony solution
  - HR Outsourcing

3. Project Turnkey Development

• Company Organization and Setup
  
• Facilties setup
  
• Project Management
  
• Operations Startup
  
• HR Outsourcing/Recruitment
  - Management
  - Supervisory
  - Agents
  - IT Support
• Operations Management
  - Systems and procedures
  - Operations Manuals
  - Training
  
• Brokering Operations
  - Inbound and Outbound Campaigns
  - Leads/Lists rental for outbound programs